We are committed to respecting your privacy and keeping your information safe. This privacy policy explains how we collect, use and protect your personal information.
www.stair-lift-comparison.com only uses the personal data which you provide to provide your guide price and allow the stair lift companies to provide your quotation.
We will advise you which companies will be providing quotes via email and we may also contact you by telephone or SMS to verify your enquiry and contact details. You will then be contacted directly by the companies using telephone, post, SMS and email communications.
If you have requested specific company and product information from our website, you will be contacted directly by those companies using telephone, post, SMS and email communications.
We do not otherwise disclose your personal data to any third party except where required by law, where you make a complaint, or as otherwise explained in this privacy policy or our related cookies policy.
The data controller is The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW.
Email: dataprotectioncoordinator@leadadvisorycompany.com.
Telephone: 0808 304 9012.
For individuals in the European Union, the Controller’s representative under Article 27 of the GDPR is Ms Elena Riazanova,
Calle Jaime Segarra 41, 1, Alicante, Spain, or info@quick-gdpr.co.uk.
Australia Privacy Notice
This section applies to individuals in Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information such as your name, contact details, postcode, and information relevant to your enquiry. We collect this information directly from you when you complete forms, communicate with us, or interact with our website.
We use your personal information to provide quotation services, verify enquiries, connect you with suitable providers, comply with legal obligations, and for customer support. Where permitted by law, we may also use your information for direct marketing.
Some of our service providers and partner companies may store or process personal information outside Australia, including in the United Kingdom, European Union and the United States. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, or rely on an applicable legal exception.
What personal data do we collect?
The personal data we collect is primarily that which you provide when completing our enquiry forms. We may also collect limited technical information about your browser or device for statistical and security purposes.
How do we use your data to obtain your guide price and quote?
In order to provide our services, we collect and process personal data and disclose that data to third party stair lift companies so they can provide quotations.
There is no statutory requirement for you to provide this data; however, without it we may be unable to provide the services you request.
We only collect personal data that is reasonably necessary to arrange quotations and related services. Personal data is held securely and used only for these purposes, subject to this privacy policy.
If you provide your name and email address solely to register for special offer emails, your data will only be used for that purpose, unless required otherwise by law.
We may disclose personal information to parties involved in the potential sale or purchase of part or all of our business or assets.
Use of Third Party Service Providers
We use third party service providers to assist with marketing, communications, storage, analytics and payments. These providers and links to their privacy policies are listed below:
Direct Marketing and Communications
We will contact you to provide the quotation services you request. These service communications cannot be opted out of as they are necessary to deliver the service.
Where we send marketing communications by email or SMS, we will do so in accordance with applicable spam laws, including providing a functional unsubscribe mechanism.
Where we make telemarketing calls, we comply with applicable Do Not Call Register requirements.
Data Retention
Unless there are exceptional legal reasons, we do not retain personal data for longer than 7 years.
Data Breaches
If a data breach occurs that is likely to result in serious harm, we will comply with applicable notification requirements, including Australia’s Notifiable Data Breaches scheme where relevant.
Complaints
If you are in Australia and are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
We last updated this policy on 30 January 2025.